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Privacy policy


Your privacy is important to Faultless Fitness. We want you to know what we do with your data.

This Privacy Statement describes the treatment of information Faultless Fitness collects on the websites and applications that reference this Privacy Statement and from certain products and applications. If any of our products have their own privacy statement, they take precedence over this one unless otherwise stated.


1. Personal Information
“Personal Information” is information that identifies a particular individual. When you submit your information via an advertisement, create an account on a Faultless Fitness website, purchase a product on a Faultless Fitness website, sign up for a newsletter, participate in promotional activities, or contact our product support personnel, we may collect a variety of Personal Information, which depending on the circumstances may include your name, mailing address, phone number, email address, date of birth and payment card information. If you join Faultless Fitness and begin a Health Intervention, details regarding your personal health which are relevant to your membership and ability to perform exercise, will be also be collected and stored. If you reside in a country outside the United Kingdom, please note that the data protection and privacy laws of the United Kingdom may not be as comprehensive as the laws in your country.

We may use Personal Information about you for the following purposes:

Communications – We may communicate with you, such as to provide you with the products and services you request, to communicate with you about your account or transactions with us, to give you important information about your products or applications, and (consistent with applicable laws and the choices available to you as described in Paragraph 6 below) send you offers and promotions for our products and applications.

Customer Support – When you interact with our customer support representatives via email, telephone or in person, we may collect Personal Information relevant to the situation, such as your name, mailing address, phone number, email address and contact preferences; information about the Faultless Fitness services you pay for, such as their date of purchase and (if applicable) event logs that are useful in diagnosing product or application performance related issues; and information relating to a support or service issue. We use this information to provide you with customer and product support. All members of Faultless Fitness staff have access to this information.

Health Information – When you enrol onto an Intervention with Faultless Fitness, you will be taken through a health assessment to ascertain your current levels of fitness and to identify any relevant health issues that may impact on your ability to exercise and continue with the intervention. The information collected, such as details of acute or chronic health conditions, injuries, and/or biometrics will be securely stored on Faultless Fitness’ encrypted cloud software with GSuite. Only members of Faultless Fitness staff with direct influence on your intervention will have access to this information. Details about Google GSuite’s security can be found here – https://gsuite.google.co.uk/intl/en_uk/faq/security/

If your health assessment raises any issues that go beyond our professional knowledge and potentially require medical intervention, you will be given the option of being referred to a private consultant at the Nuffield Hospital in Hereford. You will be asked for express permission verbally after your health assessment, and if you agree, the relevant medical information will be passed onto the Nuffield via encrypted email. We will never pass on your information or refer you without your permission.

Marketing Materials – On occasion we will employ the use of photography within the gym whilst it is being used by clients. All clients who are in the gym at the time of any photographs being taken, will be asked for their permission to be included in the images verbally. You can choose to decline the request, so that no photographs of yourself will be taken. If you accept, Faultless Fitness reserves the right to use any and all images gathered in future marketing materials such as posters, flyers and advertisements, as well as on our website and social media platforms. If, at any time after the images are taken, you would like the images to be deleted, you have the right to request this. All requests are to be sent to info@faultlessfitness.com and will be processed within 30 days.

Purchases – If you provide your payment card information on a Faultless Fitness website or directly on your Faultless Fitness product, then Faultless Fitness will use your payment card information and related payment and account information, as well as your name and mailing address if applicable, for the purpose of filling your purchases or collecting payment of recurring fees, if applicable. However, the data here will not be stored on our systems but through TeamUp, PayPal or GoCardless as a payment provider. Therefore, no members of Faultless Fitness staff can access your full payment card information.

Promotions – If you enter into a promotion, we may use the information you provide to administer those promotions. To the extent that the terms and conditions of any such promotion regarding the treatment of Personal Information about you conflict with this Privacy Statement, the terms and conditions of the promotion will control.

Information Posted by Visitors Faultless Fitness may make available through certain of our sites’ services (for example, message boards, forums, chat functionality and blogs, among other services) to which you are able to post information and materials. Please note that any information you disclose through such services or otherwise on our sites may become public information, and may be available to visitors to the sites and to the general public. We urge you to exercise discretion and caution when deciding to disclose Personal Information, or any other information, on our sites. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH THE SITES.

Company Use – Faultless Fitness may use your Personal Information (a) for internal statistical, marketing or operational purposes, including generating sales reports and measuring and understanding demographic, user interest, purchasing and other trends among our customers, (b) to notify you of certain changes to this Privacy Statement, and (c) for any other purposes for which we notify you specifically at the time of collection or as otherwise described in this Privacy Statement or as permitted or required by law, rule, regulation, warrant or other legal processes. All members of Faultless Fitness staff have access to this general statistical information.

2. Other Information
“Other Information” is any information that does not identify, and cannot reasonably be used to identify, a particular person, such as: browser and device information, app usage data, information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you, anonymous information and aggregated information. Please note we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal information under applicable law, then we may use it as described in “Personal information” section above. In some instances, we may combine Other Information with Personal Information. If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined. Examples of Other Information include:

Activities and Activity Data – Some Faultless Fitness websites and mobile applications allow you to voluntarily upload activities (for example, runs, walks, swims, hikes, geocaches, adventures, etc.) and activity data (for example, steps, location, distance, pace, activity time, calories burned, heart rate, sleep, etc.) from your wearable devices. On those websites and applications, you can control who can see such activities and activity data by managing the privacy settings on those websites and applications. Faultless Fitness may use uploaded activity data in an anonymous and aggregated manner that would not personally identify you for purposes of enhancing the quality of its products and applications. Faultless Fitness will not transfer or sell your activity data to any third party without providing you prior notice and obtaining your consent.

Server Log Information – We and our service providers use server log information for purposes such as calculating site usage levels, helping diagnose problems with Faultless Fitness’s servers and administering Faultless Fitness’s websites. These server logs may include information such as your Internet Protocol (IP) address, browser type, browser language, the date and time of your request, the time(s) of your visit(s) and the web page(s) that you visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. Please note that we treat IP Addresses, server log files, and related information as Other Information, except where we are required under applicable laws to treat any such information as Personal Information.

Cookies and Other Technology – We may use cookies, pixel tags, web beacons, clear GIF’s or other similar tools on our websites or in our email messages. These technologies help Faultless Fitness keep track of your movements within our sites, measure the effectiveness of advertisements, and compile aggregate statistics about site usage and response rates. They also help you to more smoothly navigate our websites. In addition, Faultless Fitness uses Google Analytics as a method of tracking site statistics and user demographics, interests and behaviour on many of our sites.

If you do not want information collected through the use of these technologies there is a simple procedure in most browsers that allow you to automatically decline many of these technologies, or to be given the choice of declining or accepting them. In addition, if you reside in a jurisdiction that requires us to obtain your consent to use cookies on our sites then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality and you cannot choose to disable those cookies.

Use of Apps – When you download and use apps, we and our service providers may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the app based on your device number. This information is collected and stored in a way that does not personally identify any particular user. Faultless Fitness uses this aggregated data to improve the quality and functionality of its mobile apps.

We may use third-party service providers to help us operate our business and websites or administer activities on our behalf, such as fulfilling purchases, processing payment card payments and shipping products to you. We may share Personal Information about you, including payment card information, with these third parties for the sole purpose of enabling them to perform the services.

We may disclose Personal Information about you to others if we have your consent to do so in such form of consent as may be required under applicable law. We may also disclose Personal Information about you to others as we believe to be necessary or appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence; (d) to assist or support theft investigations involving Faultless Fitness products or property, (e) to enforce any of our terms and conditions or policies; (f) to protect our operations or those of any of our affiliates and subsidiaries; (g) to protect the rights, privacy, safety or property of Faultless Fitness, its affiliates and subsidiaries, you, or others; or (h) to permit us to pursue available remedies or limit the damages that we may sustain.

We may transfer information to an affiliate, a subsidiary, or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Faultless Fitness’s business, assets, or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

You might have an opportunity to choose to use a Faultless Fitness or third party application that allows you to invite third parties to view your statistics on another website. If you choose to use such an application, then you should use caution when determining to whom you want to make your information available. If you choose to post an invitation to view your information on third party social networks, then, depending on the privacy practices of those social networks, it is possible that persons in addition to those to whom you intended to invite to view your information could have access to such information. Accordingly, you should use caution when making such an invitation via third party social networks and you should carefully review the privacy practices of such social networks.

Our websites, applications and products may contain links to other sites that are not operated by Faultless Fitness, and our websites or your product may contain applications that you can download from third parties. These linked sites, services, and applications are not under Faultless Fitness’s control and we are not responsible for the privacy practices or the content of any linked sites, services, and applications. If you provide any Personal Information through any third-party sites, services, or applications, your transaction will occur on the third party’s site, service, and/or application and the information you provide will be collected by and controlled by, the privacy statement of that third party. Faultless Fitness IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF THIRD-PARTY WEBSITES OR THIRD-PARTY APPLICATIONS. We recommend you review the privacy statement of any third parties.

Faultless Fitness takes reasonable security measures to help protect against loss, misuse, unauthorised access, and unauthorised disclosure or alteration of the Personal Information under its control. In the event of a breach to Faultless Fitness’ data security, where personal information may have been compromised, members will be informed within 72 hours.


We will not share your Personal Information with third parties (other than our affiliates) for the third parties’ marketing purposes unless you opt-in if and when we give you the opportunity to do so. We and our affiliates may use your Personal Information to send you marketing-related correspondence (including emails) related to Faultless Fitness products or applications unless you opt-out of receiving them. To opt out of receiving marketing-related correspondence from Faultless Fitness and our affiliates, or to withdraw your previously given consent for us to share Personal Information about you with third parties for the third parties’ marketing purposes, please select the option in your account.

Our products and applications are not directed to individuals under the age of 13, and we request that individuals under 13 not provide Personal Information to Faultless Fitness through any Faultless Fitness website or through our products and applications. If we learn that we have collected the Personal Information of a child under 13, we will take steps to delete the information as soon as possible.

We may change this Privacy Statement from time to time as we add new products and applications, as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Statement was last revised by referring to the “LAST UPDATED” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Statement on our affected websites. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice may be provided by email, by posting notice of the changes on our affected websites or by other means prior to the change becoming effective, consistent with applicable laws.

We will only retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.

Faultless Fitness takes reasonable steps to ensure that the Personal Information we collect from you is accurate, complete, and current. You may request access and request that erroneous or inaccurate Personal Information be updated. You may also request that your Personal Information is deleted by emailing info@faultlessfitness.com. Faultless Fitness will respond promptly to your requests and in any event within 30 days, or in accordance with applicable law. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardise the privacy of others, interfere with our terms and conditions, or would cause us to take any action that is not permissible under applicable laws.

Access, correction or deletion requests can be made as follows:

Email: info@faultlessfitness.com

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